My-Furniture Discount Code 2024

Absolutely - all of their products include a minimum 12-month manufacturer’s warranty. When getting in touch, please provide the date of purchase, sales invoice number and contact information (including your address and a telephone number).

Describe the issue in detail and email the photographs of the issue to help them ascertain the problem and allow them to rectify any issues in the optimum way (the warranty does not cover accidental damage.)

Yes, all prices shown include VAT.

Delivery is free for all products to mainland UK (excluding Highlands and Islands.)

They deliver wherever they can for an additional cost - please do get in touch for a quote or visit one of their European websites (you can find them at the top of their homepage.)

They take payment when you place an order to secure your goods. Payment is taken through the super-secure Sage Pay. They accept Visa, Visa Debit and Mastercard (but not American Express.)

They aim to dispatch your order the next working day.

Most products are delivered within 48 hours. Heavier and bespoke items are usually delivered within a week but can take up to a month. Please look at individual product listings for further information.

Upon delivery of items, you must check and signed for them, within 24 hours if possible. If something is in any way damaged, the delivery must be signed for as such. Please notify them with details within 14 days of the date of delivery, and they will happily exchange your goods at no extra cost, or issue you with a refund for the full amount (whichever you prefer.)

If you are not happy with a product for any reason, you can return it to them for a full refund (please let them know within two days of receiving your goods.) Return delivery is at your own cost, and items must be unused, free from defects and returned in their original packaging, along with all parts and instructions. If you have already assembled your product please dismantle it and repackage as you received it. This way the couriers can accept it. They also cannot accept returns on bespoke upholstered and made to order items.

Once you have let them know you are making a return (they ask that you do this within two days of receipt), please share with them your order reference, the model name, size and the date you ordered. They will then issue you with a returns number – please mark this clearly on the outer packaging of the item(s). Once they have received your returned goods and checked them they will refund your payment, less any shipping costs, providing the goods are received in their original packaging and in an undamaged, re-saleable condition.

Visit this link to return an item https://www.my-furniture.com/return-form/

Through the original payment method. They cannot offer cash refunds for online purchases. Refunds take 3-5 working days to clear through the banking system.